FAQ: Student Finance and College

Tuition Fees

Where can I check the fees structure for my programme?

Please visit: UMSItS Guide to check the fees structure. Kindly, use the following credentials to log in:

Username : SiswaMail ID

Password: SiswaMail Password

What is a student account statement?

A student account statement is a statement that shows all the details of fees charged and payment made by students. Students are advised to check their account statement regularly.

How do I know how much is my tuition fees?

Tuition fees are based on the citizenship status, program, whether you are studying full-time or part-time, your intake, and, in some cases, the channel of admission.

You may check your fees amount through MAYA portal. Please note that tuition fees are charged based on course/module enrolled each semester. Total fees will be displayed after you have completed your registration during the registration week.

Do I get fees reduction if I choose to study remotely?

Full tuition fees will be payable regardless of any period of remote study and students are responsible for any costs they incur as a result of choosing to study remotely.

What happen if I have an outstanding balance in my account?

Students with outstanding balances at the end of an academic term are prevented from sitting for an exam (for postgraduate), obtaining examination results, registering for a subsequent academic term, obtaining transcripts, or attending convocation. If a student graduates or leaves the university, transcripts will only be granted after students have settled the entire amount due to the university.

Fees Payment

I have made a payment but it is still not updated in my account statement. How long does it take for my payment to be updated?

Please be informed that the student's statement will be updated accordingly as follows:

How can I pay for my tuition fee?

The most preferred way is to pay online through the student portal. Watch the guide video via UMSItS Guide

Alternatively, students can make payment:

• Direct bank-in to Bank Islam (M) Berhad (BIMB) – Any branch (Please ensure that the  Student ID/ IC number / Passport Number is written on the payment slip) 
• CIMB (Account Holders) via CIMBClicks
• Bank Islam (M) Berhad (Account Holders) via Bank Islam Internet Banking

If using CIMBClicks, please follow this step:

1. Log on to http://www.cimbclicks.com.my
2. Click Login and click OK to proceed.
3. Enter User ID and Password to log in.
4. Select Bills at the Pay menu.
5. Select Universiti Malaya (UM) – Undergraduates for Undergraduates OR Universiti Malaya (UM) – Postgraduates for Postgraduates at biller name drop-down box.
6. Enter NRIC No. OR Passport No for (International candidate) and Matric no. at the required field, then click Next.
7. Choose the bill and click Proceed to Payment and follow the next instruction given by the bank’s website.

I am an international student. Can I pay using a bank account from my home country?

The University has formed a partnership with Flywire to offer an innovative and streamlined way to make a payment from your home country.

Flywire allows you to pay securely from any country and any bank, typically in your home currency. By making your payment with Flywire you can:

• Track your payments from start to finish

• Save on bank fees and exchange rates

• Contact their multilingual customer support team with any questions, day or night

To get started, click or go to um.fywire.com to begin the payment process. If you have questions about making an international payment, visit https://www.flywire.com/help.

How can I pay for my tuition fees through my Employees Provident Fund (EPF)?

The Employees Provident Fund (EPF) has expanded the e-Pengeluaran online facility to include Education Withdrawals, which allows members to submit their application online to withdraw from their EPF savings to fund their own or their children’s education fees at local higher learning institutions.

UM and the EPF have already implemented e-withdrawal where members need to go through the EPF system (http://www.kwsp.gov.my/portal/en/demo/i-akaun-member-login) and all verification will be done online only.

Apart from the convenience of sending applications online, the e-Pengeluaran facility allows members to check the eligible amount for withdrawal for a particular scheme and facilitates the crediting of the approved amount directly into member’s or participating bank’s account.

e-Pengeluaran is available to all members with i-Akaun. Members who have yet to register for i-Akaun can do so by contacting the EPF Call Management Centre or via EPF kiosk or by visiting any EPF branches or via an EPF Mobile Team.

Why my payment is still not updated after 3 working days?

Please provide the details of your payment and yourself (name, matric no new and old, passport/IC) for further checking and attached the proof of the payment via e-mail to bursar_student@um.edu.my.

How can I get a receipt for my payment?

If you have paid via the online payment system, the receipt will be generated and can be downloaded from student porta

Financial Assistance

How can I apply for Financial Assistance / Aid?

Please check the infographic on this topic via: UMSItS Guide

I have got a sponsor who will be paying my tuition fees; what do I need to do?

If you are sponsored by a third party such as an embassy, government, or employer, you must provide evidence of their sponsorship by sending the Sponsorship letter via e-mail to bursar_student@um.edu.my. Please ensure you label the document as Sponsorship Letter. The letter must include, at least, details as:

    i.    Duration of sponsorship (from when to when, or exact dates).

    ii.   Person-in-charge's contact details such as name(s), telephone number, email, physical address.

    iii.  Type of scholarship, either it is a full scholarship or only certain fees are covered.

You will be updated as a sponsored student. The sponsorship record will be reflected on account statement. You do not have to pay semester fees beforehand to complete their registration, unlike self-finance students. Once you have confirmed your registration for the semester, Bursar Office will generate invoices and will send them to the sponsor.

Sponsor will then need to provide us the proof of payment once invoices are paid so that that payment will be updated in students' account statement

Refund

What is a credit balance? How to proceed with a refund?

Students with credit balances may be eligible for a refund or carry forward to the following semester. This credit balance could be due to an overpayment or an amendment made to the student account. Students must always keep their bank information and addresses updated online in the student’s portal.   Students can request a refund through MAYA Portal.

How can I apply for a refund of credit balance in my account statement?

Please check the infographic on the topic via: UMSItS Guide

If I choose to withdraw from my studies, can I get a refund?

This will depend on the time of your application of withdrawal.  Please check the University’s Rules & Regulations for the exact details.

If you are thinking of postponing or leaving your studies, please speak to a member of staff as soon as possible so they can advise you of your situation and options.

Why do students need to fill in bank information? Can students put another person's bank information?

All refund payments will be paid to your nominated Malaysian bank account. You are only allowed to use a bank account with you as the account holder.

Please be informed that validation of account number and identity card/passport number (current) has been activated by the bank for all payments through Electronic Fund Transfer (EFT). Therefore, you are required to check your bank information registered in MAYA are per the detail registered in the bank. Failure to do so will cause an unsuccessful payment transaction to your account. The information that needs to be verified are:

• Bank account number; and

• Identity Card/Passport Number (current)