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  • bendahari@um.edu.my
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The following frequently asked questions are common among those contemplating University Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.



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What is a credit balance? How to proceed with a refund?

Students with credit balances may be eligible for a refund or carry forward to the following semester. This credit balance could be due to an overpayment or an amendment made to the student account. Students must always keep their bank information and addresses updated online in the student’s portal. Students can request a refund through MAYA Portal.
Please check the infographic on the topic via: UMSItS Guide

This will depend on the time of your application of withdrawal. Please check the University’s Rules & Regulations for the exact details.

If you are thinking of postponing or leaving your studies, please speak to a member of staff as soon as possible so they can advise you of your situation and options.

All refund payments will be paid to your nominated Malaysian bank account. You are only allowed to use a bank account with you as the account holder.

Please be informed that validation of account number and identity card/passport number (current) has been activated by the bank for all payments through Electronic Fund Transfer (EFT). Therefore, you are required to check your bank information registered in MAYA are per the detail registered in the bank. Failure to do so will cause an unsuccessful payment transaction to your account. The information that needs to be verified are:

• Bank account number; and
• Identity Card/Passport Number (current)

Last Update: 13/01/2022