The following frequently asked questions are common among those contemplating Universiti Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.
Is the PTj/department allowed to produce own invoice to the customer?
No. All invoices will be managed centrally at Bursary including conferences, rental etc.
How to request for an invoice to be issued to third/external party?
Applicant must fill up the Invoice Application Form and submit to Credit Control Section, Bursary for invoice issuance. Application form can be obtained from UM Portal (UMPORTAL > PTj Info > Bendahari > Borang digunapakai > Pengurusan Kawalan Kredit > Borang Permohonan Penyediaan Inbois Kepada Pihak Luar.)
When should I submit the invoice application form and what are the supporting documents need to be attached?
The completed Invoice Application Form together with supporting documents (e.g.: purchase order (PO)/agreement/other related documents) must be submitted prior to the programme/event.
How to request for an invoice to PTj/department in UM?
Credit Control Section only manages the issuance of invoices to third/external parties. For invoice issuance to PTj/department within the Universiti Malaya, please contact the Account Management Division
Can the invoice be amended once created?
Amendment of information is not allowed after the invoice is issued. The invoice must be cancelled and re–applied should there be any changes to be made.
Is cancellation of invoices allowed?
Invoice cancellation is only allowed for services that have not been rendered by completing the Invoice Cancellation Form. Cancellation form can be obtained from UM Portal (UMPORTAL > PTj Info > Bendahari > Borang digunapakai > Pengurusan Kawalan Kredit > Borang Permohonan Pembatalan Inbois).
What is the credit term for Universiti Malaya’s customer?
The credit term is 14 days
Who is responsible for following up on the outstanding invoices?
The applicant/PTj is fully responsible to contact third/external parties to ensure the payment is made within the stated credit terms.
An invoice is still outstanding but the customer states they sent a payment?
If the invoice has already been paid and yet to be updated in the customer’s account, please send us a copy of the proof of payment for updating purposes.