The following frequently asked questions are common among those contemplating University Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.
• User will receive an official receipt generated by the system once the payment is successful
• The PTj will receive the funds on a real-time basis.
EASY TO USE AND FRIENDLY
• Convenient and hassle-free and enable users to pay online without going to the branch.
• For new user, you are strongly advised to register as a portal user or log in using UMCAS, Facebook or Gmail user ID before proceeding to make payment. As a portal registered user, it will help customers in tracing back all records of payments as well as ease the process of payment in the future.
• However, you are still allowed to pay directly by choosing the payment's category on the e-Pay menu without login in as a registered user.
• Please browse https://epay.um.edu.my for additional information and a guide
There are two options to reprint your official receipt:
(1) Print from your email You can check your email with the title [E-PAY @UM] Payment Notification and select 'Print Receipt' to print your official receipt; or
(2) Print from the portal Go back to epay.um.edu.my > click payment record menu > key in your email address and Mycard/Passport no. > print your official receipt.
• Check your bank balance to confirm the status of transaction.
• If there is no deduction has been made, you can proceed to make another payment.
• Transaction is successful if deduction has been made in your account. You should be able to print your official receipt from email or the portal one (1) hour after the transaction.
The following are the available payment modes:
• Credit/Debit Card (Visa / MasterCard)
E-Pay only allows 3D card transactions.
3D Secure (3-domain structure), also known as a payer authentication, is a security protocol that helps to prevent fraud in online credit and debit card transactions. This additional security was initiated and created by Visa and MasterCard and it’s branded as ‘Verified by Visa’ and ‘MasterCard SecureCode’ respectively.
If you are facing this issue, the solutions are as below:
(i) You may check with the card issuer to enable overseas online purchases; or
(ii) You may use another card to proceed with payment; or
(iii) Alternatively, change to FPX method if you have Malaysia’s online banking.
Last Update: 09/02/2022